Get In Touch
Our team is ready to help you plan, launch, and win your campaign.
Reach out and let's build something powerful together.
Sales Team
Get personalized plan customization, enterprise pricing, and live product demos tailored to your campaign scope and budget.
sales@uchaguzi.co.ke
+254 700 123 456
Technical Support
Round-the-clock technical assistance during active campaigns. Our engineers resolve issues fast so you never miss a beat.
support@uchaguzi.co.ke
+254 700 123 457
Partnerships
Explore strategic alliances, technology integrations, and co-marketing opportunities with UchaguziOS and our growing partner ecosystem.
partners@uchaguzi.co.ke
+254 700 123 460
Media & Press
Request interviews, press kits, high-resolution brand assets, speaker availability, and commentary on Kenya's digital campaign landscape.
media@uchaguzi.co.ke
+254 700 123 461
Training & Onboarding
Hands-on setup assistance, team training sessions, best-practice workshops, and curated onboarding roadmaps for new accounts.
training@uchaguzi.co.ke
+254 700 123 458
Billing & Accounts
Manage invoices, payment methods, plan upgrades or downgrades, refund requests, and account-level configuration changes.
billing@uchaguzi.co.ke
+254 700 123 459
Send Us a Message
Fill in the details below and our team will get back to you promptly. Fields marked with an asterisk (*) are required.
Headquarters
Westlands, Waiyaki Way
Centrum Tower, 7th Floor
Nairobi, Kenya
General:info@uchaguzi.co.ke
Sales:sales@uchaguzi.co.ke
Support:support@uchaguzi.co.ke
+254 700 123 456 (Sales)
+254 700 123 457 (Support)
+254 700 123 458 (Training)
Office Hours
Mon – Fri: 8:00 AM – 6:00 PM EAT
Sat: 9:00 AM – 1:00 PM
Closed on Sundays & Public Holidays
Emergency Hotline
+254 700 999 000
24/7 during election week
Social Media
X / Twitter: @UchaguziOS_Ke
Facebook: /uchaguzi.ke
Instagram: @uchaguzi_ke
LinkedIn: /company/uchaguzios
Visit Us Across Kenya
With three strategically located offices, we're never far from your campaign. Walk in for in-person demos, consultations, and training sessions.
Nairobi HQ
HeadquartersWestlands, Waiyaki Way, Centrum Tower, 7th Floor, Nairobi
Team Size
35 Staff
Focus
Main engineering, sales, and leadership teams.
Mombasa Office
Regional OfficeDigo Road, Mombasa Trade Centre, 3rd Floor, Mombasa
Team Size
8 Staff
Focus
Coast region sales, onboarding, and support.
Kisumu Office
Regional OfficeOginga Odinga Street, Mega Plaza, 5th Floor, Kisumu
Team Size
7 Staff
Focus
Western Kenya operations and field support.
How We Support You
Multiple channels, one goal: making sure your campaign runs smoothly from day one to election day and beyond.
In-App Help Centre
Searchable knowledge base with 200+ articles covering every feature, from volunteer management to financial reporting. Updated weekly.
200+ ArticlesLive Chat
Chat directly with our support team during business hours for instant answers to your questions and real-time troubleshooting.
Avg. 3 min ResponsePhone Support
Get a direct line to campaign specialists who understand the political landscape and can walk you through any challenge.
Dedicated LinesEmail Support
Send detailed inquiries and receive comprehensive, step-by-step responses with screenshots and video walkthroughs.
Within 2 HoursGet Up and Running Fast
Our proven 4-step onboarding process gets your campaign fully operational in as little as 24 hours. No guesswork, no wasted time.
Kickoff Call
30 minA dedicated onboarding specialist walks through your campaign goals, timelines, team structure, and key success metrics to tailor your UchaguziOS instance.
Environment Setup
24 hrsWe configure your account, import existing voter and supporter data, set up user roles and permissions, and connect any third-party integrations.
Team Training
2–4 hrsHands-on, interactive training session for your core campaign team covering messaging, volunteer coordination, finance tracking, and reporting.
Go Live
OngoingLaunch your campaign on UchaguziOS with full confidence. Our team monitors your first week and provides proactive support to ensure a smooth start.
We respond to all inquiries within 2 business hours. During active campaign periods and election week, our support team is available 24/7.
For urgent election-day support, call our 24/7 emergency hotline: +254 700 999 000
Frequently Asked Questions
Quick answers to the questions we hear most often from campaigns and organisations exploring UchaguziOS.
Most campaigns are fully onboarded within 24–48 hours. After the initial kickoff call, our team configures your environment, imports your data, and schedules a hands-on training session. For enterprise accounts with complex requirements, the full setup may take up to 3 business days. We also offer an accelerated onboarding track for campaigns with imminent election dates.
Yes. For Governor, Senator, and Presidential-level campaigns, we offer complimentary on-site training at your campaign headquarters or our nearest office. Our training specialists travel to any county in Kenya and deliver customized sessions for your entire team. Smaller campaigns can attend our regular training sessions at our Nairobi, Mombasa, or Kisumu offices, or join virtual sessions via Zoom.
The 14-day free trial includes full access to all UchaguziOS features: voter management, messaging and SMS, volunteer coordination, event scheduling, financial tracking, and analytics dashboards. No credit card is required. During the trial, a dedicated specialist is assigned to guide you through the platform. At the end of the trial, your data is preserved and you can seamlessly upgrade to a paid plan.
Absolutely. UchaguziOS supports data migration from spreadsheets (CSV/Excel), other campaign tools, CRM platforms, and IEBC voter registers. Our data team handles the entire migration process, including data cleaning, deduplication, and mapping to UchaguziOS's field structure. For datasets under 50,000 records, migration is completed within 24 hours. Larger datasets may take up to 3 business days.
Yes. Political parties and organisations managing multiple campaigns benefit from our Party & Multi-Campaign plans, which offer significant per-campaign discounts of 20–35% depending on volume. We also offer special pricing for NGO and civil society organisations. Contact our sales team at sales@uchaguzi.co.ke or +254 700 123 456 for a custom quote tailored to your needs.
We maintain the following SLAs: Critical issues (platform down, data loss risk) — response within 30 minutes, resolution within 2 hours. High-priority issues (feature not working, data sync errors) — response within 1 hour, resolution within 4 hours. Standard issues (how-to questions, minor bugs) — response within 2 business hours, resolution within 24 hours. During active campaign periods and election week, all SLA tiers are upgraded to 24/7 coverage with 15-minute critical response times.